When vehicles were first introduced to the general consumer market, someone looking to buy a car only had one option for how to get behind the wheel. They worked directly with the manufacturer’s salesman. Fast forward a few decades, there is no shortage of ways to buy a vehicle. Buying a vehicle could mean browsing the used listings and buying directly from the previous owner. Or it could mean going to a sales lot with dozens of makes, models and manufacturers.
For wheelchair users, the wheelchair van buying market does not look much different. Wheelchair users have a variety of options to choose from when browsing for a used or new wheelchair van. But just because a variety of options exist, it does not mean those options are always the right fit for every wheelchair user. And while we may be biased, we think buying directly from the manufacturer has a lot of benefits for wheelchair users and their families. In fact, we have the customer reviews to back that up. In this post, we will go over the benefits of buying a wheelchair van direct.
Better Product Knowledge
While it is true that many sales people know the makes, models and trim packages available for the vehicles they sell inside and out, when you are dealing with a product that is customized from the ground up, it can be difficult to have all the answers. That is, unless you are working with the manufacturer directly.
When you are working directly with the company that is customizing your wheelchair van, the team you are working with knows exactly what can or cannot be done to the vehicle, because they are the ones that are building it. They will be able to show you completed vehicles, and talk you through full details when it comes to customization requests that might be outside of the norm for a dealer. For example, did you know that the Rollx Vans team converted vehicles that were right-hand drive for a dealer in the United Kingdom? While that customization isn’t reinventing the wheel by any means, it may be out of the norm for some dealers.
More Customization Options
Speaking of customizations, when you work with a vehicle manufacturer, you are bound to have more customization options than the one-size-fits-most solution that many dealers have on their lots. Common wheelchair van customization options in our industry include seating arrangements, ramp or lift type, the option for a raised roof with a full-size van, transfer seats, steering options, tie down and securement devices, and more. But it doesn’t stop there. If you are looking for something specific, reach out to a wheelchair van manufacturer (like our team at Rollx Vans), if it is something that can be done, chances are we have probably already done it and can get you more details and a quote.
No Third Party Mark-Up
While we cannot speak for all wheelchair van manufacturers, we can speak for our own bottom line. We bring new and used wheelchair van conversions to our customers without a third-party dealership markup or any hidden fees. That is why we display the prices of every one of our wheelchair vans right on the website. We want our customers to know exactly what they are getting into before they even pick up the phone.
Additionally, we do not pay our sales team a commission on any of the features you choose to add or choose not to add to it. Because of this, our sales team will never recommend something for your vehicle that you do not actually need. Their only goal is to help you get behind the wheel and get to a more independent future, not to drive up the price so they can line their own pocket.
Better After-sales Support
Buying a vehicle that has been converted for wheelchair accessibility is a different process than buying a regular vehicle off a sales lot. What wheelchair users should be able to expect is better after-sales support from the company they purchase from. At Rollx Vans, our after-sales support includes an industry best warranty (7 years or 100,000 miles for all structural modifications), 24/7 mobility roadside assistance, a team of technicians available all around the country that come right to our customer’s driveways when they need to have their vehicle looked at, and more. Our team strives to show our customers that we will continue to work for them long after they have signed on the dotted line.
Delivering the Final Product
Wheelchair users should expect their final wheelchair van to be everything it was promised to be and more. And they should also expect a smooth and seamless delivery process. At Rollx Vans, our team of experienced technicians deliver our vans right to our customer’s driveways. But, they go beyond just handing over the keys. They give the wheelchair user and their caregivers or family members a tour of all the features of their conversion van and make sure they are comfortable operating the vehicle.
From Manufacturing to Delivery, Buy Direct
We might be biased, but we truly believe that wheelchair users benefit from buying direct from the manufacturer. When they choose to work directly with a manufacturer, wheelchair users will experience a team that has more product knowledge, offer more customization options, avoid third-party mark ups, get better after-sales support, and be completely satisfied with the delivery of the final product.
At Rollx Vans, our team is ready and waiting to provide these experiences to all the wheelchair users we work with. If you or someone you know is ready to get started buying a new or used wheelchair van, give us a call today. We can’t wait to meet you and find out how we can provide a superior wheelchair van buying experience.