We are facing an unprecedented time, not only in our country but throughout the world. And, there is still a lot that the medical community is learning about SARS-CoV-2, the novel coronavirus that causes COVID-19, but in the meantime the entire nation is still getting adjusted to what is being referred to as the new normal. And as we all adjust to this new normal, we know that you may have some questions about the wheelchair vans industry and how we are adjusting alongside other businesses. For this reason, we put together a resource of the commonly asked questions we have received in the past few weeks to address how Covid-19 has affected the wheelchair vans industry.
Has the Virus Changed the Way Wheelchair Vans are Sold?
During this unprecedented time, businesses around the globe have had to change the way they get their products into the hands of consumers. That is no different for the wheelchair van industry. In recent weeks, wheelchair vans dealers and manufacturers that normally sell to their customers in-person at brick and mortar locations have had to switch gears to contactless sales primarily through their website, phone calls and emails. At Rollx Vans, our team is uniquely positioned for this change, as we have been primarily serving our customers with these channels for more than 20 years. In fact, our team has provided more virtual vehicle purchased than any of the other companies in our industry combined. This means that for us and our sales team, the business of selling vans has remained business as usual.
Has the Chrysler Manufacturing Shutdown Affected Wheelchair Van Conversions?
It is true that Chrysler ceased manufacturing vehicles at all of their United States facilities in March of 2020 due to the Coronavirus pandemic. And while we cannot speak for all wheelchair van manufacturers, the shutdown did not cause our team at Rollx Vans to cease vehicle conversion for our customers. We have remained open and have been converting our in-stock vehicle inventory for both existing and new customers throughout Chrysler’s shutdown. In our experience, only customers choosing specific vehicle packages on brand new Chrysler vans that we do not currently have in our in-stock inventory have experienced any sort of delay with ordering their conversion van.
Now that Chrysler has reopened their facilities, we know that they will get back to full production levels as soon as it is safe for their teams to do so. In the meantime, we are working very closely with our customers to ensure they are aware of any delays that may need to take place with a vehicle they are looking to order.
Is Rollx Vans Still Open and Operating?
Absolutely! Rollx Vans has remained open and operating as an essential business throughout the Minnesota State and local government shutdowns. We understand our customers rely on us to deliver products that are safe, reliable and will continue to provide independence for many years to come. We are hard at work to deliver on this commitment while keeping both our potential and current customers, and our employees safe.
How is Rollx Vans Addressing the Challenges of the Coronavirus?
At Rollx Vans the safety and health of our customers and employees is our highest priority. We will continue to follow the guidance of the CDC and local public health officials as we adjust our business practices. This includes the implementation of CDC guidelines for cleanliness and also additional sanitation procedures to prevent the spread of the virus.
Additionally, we have implemented guidelines for our employees to follow in the event that contact cannot be avoided, such as the delivery or repair of a vehicle. Our certified technicians will allow for adequate space during our in-person interactions with customers and will warmly greet them without the use of a handshake.
What you Should Expect from Businesses During this Unprecedented Time?
When working with any business during this time, even those outside of the wheelchair vans industry, you should expect contactless options, above average cleaning protocols and a willingness to work with you and your individual needs. When it comes to working with our team at Rollx Vans, you should expect no less. In addition to our team’s experience with contactless sales options and the expansion of our cleaning protocols to meet and exceed CDC guidelines, our team is also striving to fit the unique needs of each of our customers. This includes working with customers to ensure both their safety and the safety of our team for all appointments. That is why we are asking our customers to let us know if anyone in their home is feeling sick or has a fever on the day of a scheduled delivery or service appointment. We will work with our customers to reschedule the appointment to a more appropriate time that is also convenient for them. If rescheduling is not possible, we will work with our customers to take precautions that keep both our customer and our employee in mind.
Get Started Today with Rollx Vans
Now more than ever before, businesses need customers like you and your loved ones to keep them going. At Rollx Vans our goal now, more than ever before, is to keep everyone safe while still providing superior wheelchair vans and service to our customers and their families. We know that we will all get through this. Actually, we are already getting through this and we hope that you choose our team at Rollx Vans to get you and your family out on the road. We promise to do everything we can to make this a smooth, easy process for you despite the circumstances we are all facing in our world today. We know you cannot wait to get back to something that feels normal, and trust us when we say that we cannot either. In the meantime, we know that hitting the open road in a new or used wheelchair van will get you one step closer. Contact our team today via phone or email, so we can get to work for you.