Earlier this summer we spent a lot of time talking about the current Covid-19 pandemic, how it was shaping future Rollx Vans policies and procedures, and how it was affecting the wheelchair vans industry as a whole. At that time Chrysler’s facilities had just reopened to production at a portion of their previous manufacturing capacity. We also saw wheelchair vans dealers that were previously brick and mortar (and primarily in person sales only) had turned to online sales and appointments to connect with customers. And, our team at Rollx Vans continued operating as we had for the past twenty years (primarily online), but with a few more CDC safety and public health guidelines in place.
For many parts of the world, including much of the United States, we are now nearly six months into the health pandemic and our new normal. With the autumn months just around the corner, many wheelchair users may be wondering where are we now? How have we continued to evolve during these unprecedented times? How has Covid-19 changed the wheelchair vans industry? And, how are we continuing to serve our customers, their caregivers and their families? In this post we will take a look at how Covid-19 is continuing to change our industry and what that means for our customers.
What Has Changed for the Wheelchair Vans Industry Since Then?
The wheelchair vans industry has been fortunate throughout the coronavirus pandemic and has continued to run as an essential service to wheelchair users, their caregivers and their families. This includes van sales, wheelchair van conversion and also vehicle service. Our industry has had to implement additional health and safety practices like social distancing and additional cleaning and sanitizing protocols. The largest change to the industry being the implementation of social distancing with customers.
As we mentioned in our last post, many brick and mortar dealers have turned to online sales and at-home demos to continue offering vans to their customers. For many of them, providing a contactless experience is an entirely new process. And with every new process there are bound to be a few kinks to work out. Luckily wheelchair users looking for a seamless van purchasing process will not have to look far. At Rollx Vans, our business was already built for this. Our team has been providing a contactless, online solution for more than 20 years and can readily assist customers through this method of sales.
Are Wheelchair Van Manufacturers Up and Running?
The automobile production industry came to a full stop for nearly two months in the United States (longer in other parts of the world) earlier this year. As of this update, all of the North American manufacturers are up, running and rolling vehicles off the production line. This includes all of the major auto brands we convert for wheelchair users including Chrysler, Dodge, Toyota, Ford, and GMC. While they are all running, they are continuing to do so at lower production capacities than they were producing at during pre-Covid times. This is to keep all of their employees and their families as safe as possible during these unprecedented times.
Has Anything Changed for Rollx Vans Customers?
We are very fortunate that our customers have a seamless process where (from their standpoint) nothing has changed. They are still getting the same great sales and service experience they always have, just with additional health and safety protocols in place. We continue to offer a contactless sales process, including virtual vehicle demonstrations, and service with safe social distancing practices in place.
Additionally, our facility is set up in such a way that we can continue to convert vehicles at our regular rate of conversion. The process takes about four weeks from signing on the dotted line to vehicle delivery. That said, we do have several completed vehicles ready for quick delivery should any of our customers ever need a quicker turnaround on their new vehicle.
What Questions Do You Have?
Did we miss a question that you have? Our team is ready and waiting to answer any questions you may have about our vehicles, our conversions, our health and safety practices, or any other question that may come to mind. Our number one goal has always and will always remain the same. We want to help as many people as we can gain independence through transportation. That is why we work for our customers to help them find any funding grants they may be eligible for and provide the industry’s best 7 year/100,000 mile warranty on conversions, so they can get everywhere they need to be.
Rollx Vans is the leading wheelchair van manufacturer in our industry, backed by a team of sales, delivery and service team members that have more combined experience than any other team in our industry. Our customers love that we provide them the option for a complete risk-free buying process that can be completed from their home and is the safest, most convenient way to purchase a vehicle. We cannot wait to hear from and get to work for you. Contact us today to get started on your way to a greater independence.