Effective Date: March 11, 2026  |  Last Reviewed: March 2026

Important Notice: This Privacy Policy is provided for transparency and informational purposes. It is not a substitute for legal counsel. Rollx Vans recommends periodic review of this policy by a licensed attorney familiar with Minnesota law, federal consumer protection regulations, CCPA/CPRA, TCPA, and ADA compliance obligations. This policy was last updated March 2026 and supersedes all prior versions.

1. Introduction

Rollx Vans (“Rollx Vans,” “we,” “us,” or “our”) is a national provider of wheelchair accessible vans and mobility vehicle conversions, headquartered at 6591 Highway 13 W, Savage, MN 55378. We are committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with our business.

This Privacy Policy describes how we collect, use, disclose, retain, and protect information obtained through:

  • Our website at www.rollxvans.com and any associated subdomains
  • Telephone, text/SMS, email, and other direct communications
  • Internal AI-assisted tools used to support customer service and marketing operations
  • Third-party platforms and service providers we use to operate our business

By using our website or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please do not use our website or provide us with your personal information.

2. Information We Collect

We collect information in several ways: directly from you, automatically through your use of our website, and from third parties.

2.1 Information You Provide Directly

When you contact us, complete a form, request a demonstration, apply for financing, or otherwise interact with Rollx Vans, we may collect:

  • Full name, mailing address, city, state, and ZIP code
  • Email address and telephone number(s)
  • Vehicle preferences, trade-in information, and purchase inquiry details
  • Financing application data, including income, employment, and credit-related information
  • Veterans Affairs (VA) benefits information (where voluntarily provided for VA-funding purposes)
  • Disability-related information (only as voluntarily provided to assist with accessibility needs — see Section 9)
  • Communications you send to us, including emails, voicemails, and text messages
  • Feedback, survey responses, and contest entries

2.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

  • Internet Protocol (IP) address and approximate geographic location
  • Browser type, version, and operating system
  • Referring URLs and exit pages
  • Pages viewed, time spent on each page, and clickstream data
  • Device identifiers and mobile carrier information
  • Cookie identifiers and similar tracking technology data (see Section 6)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Credit reporting agencies and financing partners (for vehicle financing applications)
  • Vehicle history services (for used vehicle inventory purposes)
  • Review platforms such as Trustpilot, Birdeye, and Google Business Profile
  • Advertising platforms including Google Ads and Meta (Facebook/Instagram)
  • Analytics providers including Google Analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Business and Customer Service Operations

  • To respond to your inquiries, schedule demonstrations, and process vehicle sales
  • To facilitate financing applications and connect you with lending partners
  • To process trade-in assessments and vehicle valuations
  • To arrange nationwide vehicle delivery and post-sale support
  • To administer warranty claims, roadside assistance, and after-sale services

3.2 Marketing and Communications

  • To send you information about vehicles, promotions, and special offers you have requested or may be interested in
  • To contact you by phone, email, or SMS/text message (subject to your consent and applicable law — see Section 8)
  • To personalize your experience on our website and in communications
  • To serve targeted advertising through third-party platforms based on your interests

3.3 Website Operations and Analytics

  • To operate, maintain, and improve our website
  • To analyze traffic patterns, conversion rates, and user behavior
  • To detect, prevent, and respond to fraud, security threats, and technical issues
  • To comply with legal obligations and enforce our terms and policies

3.4 Internal AI Tools

Rollx Vans uses AI-assisted tools to support marketing, sales content generation, and customer communication workflows. See Section 7 for full disclosure regarding AI tool usage.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business. These providers are contractually bound to use your information only as directed by Rollx Vans and may not use it for their own independent purposes. Service provider categories include:

  • Financing and lending partners (with your consent, for vehicle financing applications)
  • Customer relationship management (CRM) software providers
  • Email and SMS marketing platforms
  • Website hosting, analytics, and digital advertising providers
  • Delivery and logistics partners (for vehicle transport)
  • AI platform providers (see Section 7)

4.2 Legal Requirements and Protection of Rights

We may disclose your information when required by law, regulation, court order, or government authority, or when we believe in good faith that disclosure is necessary to:

  • Comply with applicable law or legal process
  • Protect the rights, property, or safety of Rollx Vans, our customers, or the public
  • Detect, prevent, or investigate fraud or security issues

4.3 Business Transfers

If Rollx Vans undergoes a merger, acquisition, sale of assets, or other business restructuring, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if a change in ownership materially affects how your information is used, and we will provide you with the opportunity to opt out if required by applicable law.

4.4 With Your Consent

We may share your information in other ways with your explicit consent, such as testimonials or reviews published with your permission.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are:

  • Customer purchase and transaction records: 7 years (Minnesota business records obligations)
  • Financing application records: As required by applicable lending and consumer credit laws
  • Marketing communications and email lists: Until you unsubscribe or opt out
  • Website analytics data: Up to 26 months (Google Analytics default)
  • Customer service correspondence: 3 years from last interaction
  • Veterans Affairs application assistance records: As required by VA program rules

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data management practices.

6. Cookies and Tracking Technologies

6.1 What We Use

Our website uses cookies, pixel tags, web beacons, and similar technologies to operate, analyze, and improve our site and marketing programs. These technologies include:

  • Essential Cookies: Required for the website to function properly (session management, security)
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing/Advertising Cookies: Used to deliver relevant ads on third-party platforms (e.g., Google Ads, Meta Pixel)
  • Preference Cookies: Remember your choices and settings across visits

6.2 Google Tag Manager and First-Party Data

We use Google Tag Manager to manage our tracking and analytics deployments. We may also implement a server-side tagging configuration to enhance first-party data collection, improve site performance, and limit direct third-party access to your browser. This approach gives us greater control over data shared with advertising partners.

6.3 Managing Your Cookie Preferences

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting:

We honor browser-based Do Not Track (DNT) signals where technically feasible. However, as there is currently no universally accepted standard for responding to DNT signals, our ability to honor them may be limited.

7. Use of Artificial Intelligence Tools

This section discloses how Rollx Vans uses AI-powered tools internally. Our use of AI is limited to internal operations support and does not involve selling AI-generated advice to customers.

7.1 Internal AI Assistant

Rollx Vans operates an internal AI assistant built on the OpenAI platform. This tool is used exclusively by authorized Rollx Vans staff for purposes including:

  • Drafting marketing copy, email templates, and vehicle listing content
  • Generating SEO recommendations and content strategy guidance
  • Supporting sales team communications and customer follow-up workflows
  • Analyzing internal business data to improve operations

7.2 Customer Data and AI Tools

Rollx Vans has implemented the following safeguards regarding AI tool usage and customer personal information:

  • Rollx Vans staff are trained not to submit personally identifiable customer information (PII) — including names, contact details, financial data, or disability information — into any AI platform
  • AI-generated content is reviewed and approved by a human team member before being sent to customers or published publicly
  • No AI tool is authorized to make autonomous decisions that directly affect customer rights, financing approvals, or vehicle transactions

7.3 Third-Party AI Platform Terms

Our internal AI assistant operates within the OpenAI platform environment. OpenAI may process data submitted to their platform in accordance with their own privacy policy and terms of service, available at openai.com/policies/privacy-policy. Rollx Vans does not control OpenAI’s data practices and is not responsible for OpenAI’s independent processing of information.

7.4 Questions About AI Usage

If you have questions about how AI tools are used in connection with your information, please contact us at questions@rollxvans.com.

8. Text Message (SMS) Communications

⚠ TCPA Notice: Text message communications are subject to the Telephone Consumer Protection Act (TCPA) and applicable state laws. Rollx Vans sends text messages only with appropriate prior consent.

8.1 Consent to Receive Text Messages

By providing your mobile phone number and consenting to text communications, you agree to receive text messages from Rollx Vans regarding vehicle inquiries, appointment reminders, promotions, and customer service updates. Consent is not a condition of purchase. Message frequency varies. Standard message and data rates may apply.

8.2 Opting Out

You may opt out of text messages at any time by replying STOP to any message we send. After receiving your opt-out request, we will send a single confirmation message and will not send further texts unless you re-consent. To opt back in, text START or contact us directly.

8.3 Help

For assistance with text messaging, reply HELP to any message we send or contact us at questions@rollxvans.com.

9. Sensitive Information — Disability and Health Data

Rollx Vans serves individuals with mobility needs and disabilities. We recognize that disability-related information is sensitive personal data and treat it with heightened care and respect.

Some customers voluntarily share disability-related information (such as the type of wheelchair or mobility equipment used, or specific accessibility requirements) to help us recommend the most appropriate vehicle. We handle this information as follows:

  • We collect disability-related information only when voluntarily provided and necessary to assist you
  • We do not require disclosure of disability or health information to purchase a vehicle or receive services
  • We do not sell, share, or use disability-related information for purposes beyond facilitating your vehicle selection and purchase
  • Staff handling disability-related information are trained to treat it with respect and confidentiality
  • We do not disclose your disability or health status to advertising platforms, social media companies, or other third parties

If you are a veteran using VA benefits for vehicle purchase assistance, VA-specific information you provide is used only to support your benefits application process and is not used for marketing without your explicit consent.

10. Security of Your Information

We implement reasonable and appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. Our security practices include:

  • Encryption of sensitive data in transit using SSL/TLS technology
  • Restricted access to personal information on a need-to-know basis
  • Regular review and updating of our information security practices
  • Use of reputable, security-vetted third-party service providers

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you as required by applicable law.

11. Your Privacy Rights

11.1 General Rights (All Users)

Regardless of your location, you may contact us at any time to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal retention obligations)
  • Opt out of marketing communications (email, phone, text)
  • Express any concern about our data practices

11.2 California Residents — CCPA / CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: Request disclosure of the categories and specific pieces of personal information collected, the sources, the business purpose, and the categories of third parties with whom we share it
  • Right to Delete: Request deletion of personal information we have collected about you, subject to certain exceptions
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out of Sale/Sharing: We do not sell personal information. However, use of certain advertising pixels (Google, Meta) may constitute “sharing” under CCPA — you may opt out via the cookie controls in Section 6.3
  • Right to Limit Use of Sensitive Personal Information: You may direct us to limit our use of sensitive personal information to purposes necessary to perform the services you requested
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To submit a CCPA rights request, contact us at questions@rollxvans.com or 888-303-3912. We will respond within 45 days of a verifiable consumer request. We may need to verify your identity before processing your request.

11.3 Residents of Other States

Privacy laws continue to evolve across the United States. Residents of Virginia, Colorado, Connecticut, Texas, Montana, and other states with enacted comprehensive privacy laws may have rights similar to those described above. We will honor applicable state law privacy rights upon verified request.

11.4 Minors

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete that information. If you believe we have inadvertently collected such information, please contact us at questions@rollxvans.com.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, including review platforms, veterans’ assistance programs, manufacturer sites, and financing resources. These links are provided for your convenience and informational purposes only.

Rollx Vans is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party site you visit. The presence of a link on our website does not constitute our endorsement of that site.

13. Financial Information

When you submit a vehicle financing application, we collect financial information including income, employment status, and related data. This information is shared with third-party lending institutions only to process your financing application and with your consent. We do not store full credit card numbers on our servers. Any payment card transactions are processed through PCI-DSS-compliant third-party payment processors.

Financing inquiries and application data are treated with heightened confidentiality and are not used for marketing purposes without your explicit consent.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:

  • Update the “Effective Date” and “Last Reviewed” at the top of this document
  • Post a notice on our website homepage for at least 30 days after the change
  • Where required by applicable law, provide direct notification to affected individuals by email

Your continued use of our website following the posting of changes constitutes your acknowledgment and acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

15. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions. Any disputes arising under or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Minnesota, and you consent to personal jurisdiction in such courts.

Nothing in this Privacy Policy limits any rights you may have under applicable federal law, including but not limited to the FTC Act, the CCPA/CPRA (for California residents), or the TCPA.

16. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following:

Toll Free 888-303-3912
Local Phone 952-890-7851
Text / SMS 952-592-3208
Email questions@rollxvans.com
After-Hours Emergency 612-670-8409
Mailing Address 6591 Highway 13 W, Savage, MN 55378
Business Hours Mon–Fri 8:00 AM–5:00 PM CST  |  Sat 9:00 AM–1:00 PM CST

For formal privacy rights requests (data access, deletion, or correction), please use the subject line “Privacy Request” in your email to expedite processing. We will acknowledge receipt within 5 business days and respond fully within 45 days, or as otherwise required by applicable law.

By using www.rollxvans.com or providing your personal information to Rollx Vans, you acknowledge that you have read, understood, and agree to this Privacy Policy.

© 2026 Rollx Vans. All rights reserved.  |  6591 Highway 13 W, Savage, MN 55378