Buying a vehicle online these days is literally as easy as the click of a button. With the spread of the Coronavirus last year, many more traditional car sales dealers turned to online sales, making it more of an industry standard than it ever was before. For wheelchair users, this allows them access to a wider variety of dealers across the country, so they can get exactly what they need from their wheelchair van.
But, just because a wheelchair vans dealer is selling online, it does not necessarily mean the entire process will take place online. In this post, we will cover our standard sales process from browsing online through delivery at home, so you and your loved ones know how easy it can be to buy a wheelchair van without ever leaving your home.
Browse Inventory Online
Most car dealerships and even wheelchair van dealers across the United States have some or all of their inventory online. This is a great place to start when looking for a new or used wheelchair van. Researching inventory online gives you a chance to see what makes and models exist in the marketplace, what some of your conversion options might be, and even what the process looks like for working with a dealer.
While no two dealer websites will ever be the exact same, we recommend looking for dealers that share full images (detailing the inside and outside of the vehicle), a description for each vehicle, and pricing details. This level of transparency with potential customers is important when finding a great dealer, so you can be sure there are no hidden issues with the vehicle and no hidden costs when it comes time to sign on the dotted line.
Chat with a Sales Representative
While shopping online is a great starting point, speaking with a sales representative from a few different dealers will help you to narrow down what you are looking for and which company you want to work with. Most dealers will connect you with a sales representative when you contact them either by phone or via email when you submit the contact form through their website.
When speaking to the sales representative, you will want to get any and all questions that you have answered. You will also want to make sure they talk you through their entire sales, conversion, financing and delivery processes to ensure you know what to expect from the process, including how much contact you are required to have in person with their team. We also recommend going beyond the initial process and ask the sales representative about the policies for service after your van has been delivered. It is important to get a clear picture of what you will be getting from the company, especially if you are doing all of your communication with them over the phone or through email.
Customize Your Wheelchair Van: Conversion Features
Once you have selected your dealer and have worked with a sales representative to choose the make and model of your new or used wheelchair accessible vehicle, it is time to select your conversion options. Some dealers will have only a few set packages for you to choose from, while wheelchair vans manufacturers will have a range of customization options available.
At Rollx Vans, you can expect that your experienced sales representative will provide an entire range of options for customization from ramp or lift type to steering options and hand controls, and transfer seats to tie down options. We also provide a range of flexible seating options, so your van works for you and your unique family and/or caretakers.
Signing on the Dotted Line
No purchase is complete without signing on the dotted line. When you have finalized your conversion options, your sales representative will cover financing options and warranties with you, and go over your final sales contract. This will look similar to buying from a traditional car dealer, but this can all be completed from the comfort and safety of your own home.
Request an At Home Delivery
Many wheelchair van companies, especially those that sell vans nationwide, will have an at home delivery option. Often this means that a technician will bring your completed van right to your driveway, hand you the keys and show you how to access and operate the features of your new vehicle.
At Rollx Vans, our team tries to complete the at-home delivery with social distancing measures in place, to ensure the safety of our team, as well as you and yours. Additionally, we offer this service as an added value to our customers. This means there is no charge for the delivery to your home and it’s not hidden anywhere within the cost of the vehicle. It’s part of our customer service satisfaction guarantee.
Rollx Vans: Your Experienced Online Sales Team
At Rollx Vans, our experienced sales team has been conducting wheelchair van sales online since long before the novel Coronavirus forced many dealers to get creative and turn to sales online. We have perfected the experience from browsing our inventory (complete with upfront pricing), to selecting your conversion features, to financing and paperwork, and requesting an at home delivery. Our team creates a seamless, contactless experience for each of our customers because their health and safety when working with our team is our number one priority.
If you are ready to work with our team to get your questions answered and start finding your first or next wheelchair van in a safe, convenient and comfortable way, give us a call or send us a note through our website contact form. Our team is ready and waiting to get you or your loved ones behind the wheel of a wheelchair van. We can’t wait to get to know you, your needs in a van, and let you experience the Rollx Vans difference.